Shipping policy

At Maro-Lyn Melbourne, we want your delivery experience to be simple, clear, and worry-free. Here’s everything you need to know before placing your order.

Where We Ship

We currently ship within Australia. If you would like delivery outside of Australia, please contact us and we’ll be happy to explore the available options with you.

Free Shipping

Enjoy free shipping within Australia on every order.

There is no minimum order value required, so you can complete your checkout with confidence.

Delivery Timeframe

We do our best to process your order quickly and keep your delivery smooth from start to finish.

  • Orders placed before 7:00 PM: Processed the same or next business day.
  • Processing time: 1 to 2 business days, Monday to Friday.
  • Shipping time: 5 to 7 business days within Australia.
  • Estimated total delivery time: 6 to 9 business days.

During busy periods or carrier delays, delivery may occasionally take a little longer. If this happens, our customer service team is here to help.

Trusted Delivery Partners

Your order will be shipped with reliable delivery partners to help ensure it arrives safely, including:

  • Australia Post
  • DHL

Order Tracking

Once your order has shipped, you’ll receive an email with your tracking number. You can use this number to follow your parcel through the carrier’s Track & Trace page.

Customs, Duties and Taxes

We aim to make checkout as smooth and transparent as possible. Shipping within Australia is free, and no minimum order value is required.

In some cases, depending on the delivery destination and applicable local rules, orders may be subject to import duties, VAT, GST, customs charges, or other government fees. If any such charges apply, they are the responsibility of the customer and must be paid directly to the appropriate authorities if requested.

These charges are not covered or handled by Maro-Lyn Melbourne. If you have any questions before placing your order, please contact us — we’ll be happy to help.

Need Help With Delivery?

If your parcel is delayed or you have any concerns about your delivery, please contact our customer service team. We’ll be happy to help and make sure your order reaches you properly.

Contact Information

Email: info@maro-lyn-melbourne.com

Customer Service:
 We’re here for you and aim to respond within 24 hours on business days.