Return and Refund policy

24-Hour Change-of-Mind Cancellation

At Maro-Lyn Melbourne, we begin processing orders quickly so we can get them to you as soon as possible.

You may request a change-of-mind cancellation within 24 hours of placing your order. To request a cancellation, please email us at info@maro-lyn-melbourne.com with your order number as soon as possible.

We will do our best to cancel your order before it is processed, packed, or dispatched. Because our fulfilment process may begin shortly after an order is placed, we may be unable to cancel or amend an order once it has already been processed or shipped.

If your order has already been dispatched, please wait until it arrives and then contact us to request a return in accordance with our 30-Day Easy Returns Policy below.

14-Day Easy Returns

At Maro-Lyn Melbourne, we want you to feel confident and happy with your purchase. If something isn’t quite right, we’re here to help make the return process simple, supportive, and stress-free.

You can request a return within 14 days of the delivery date.

If your order arrives damaged, faulty, or different from what you ordered, we’ll help make it right. This may include a replacement, exchange, refund, or covered return shipping, depending on the situation and your applicable consumer rights.

You can always contact us with any return questions at info@maro-lyn-melbourne.com.

Return Policy Overview

  • 14-Day Returns: You have 14 days from the date of delivery to request a return.
  • Condition: Items should be returned unused, unworn, and in their original condition where possible, including any packaging, tags, or accessories.
  • Bundles: If you purchased a bundle and would like to return it, simply contact us and our support team will guide you through the best solution.
  • Delivery Support: If your parcel is delayed in transit or held during customs clearance, please reach out to us. We’ll help check the status and support you wherever we can.

How to Return Your Item

  1. Contact Us:
    Email us at info@maro-lyn-melbourne.com with your order number and a short note about your return request.
  2. Receive Easy Instructions:
    We’ll respond within 24 business hours with clear, step-by-step return instructions.
  3. Pack Your Item:
    Safely pack your item, ideally in its original packaging, including any tags or accessories where possible.
  4. Send It Back:
    Ship your return using a trackable shipping method so the parcel can be followed safely.
  5. Share Your Tracking:
    Send us your tracking number so we can process your return as quickly as possible once it arrives.

Return Shipping

  • For change-of-mind returns, customers are responsible for the cost of return shipping to our returns warehouse.
  • If your item arrives damaged, faulty, or incorrect, please contact us first. We’ll help arrange the best solution and cover return shipping where required under applicable consumer laws.
  • If any return duties, taxes, customs fees, or shipping fees apply, our support team will clearly guide you before you send the item back.
  • Once your return request is approved, we’ll provide the correct return address and step-by-step instructions.

Refunds

  • Quick Check: Once your return arrives, we’ll check the item and update you as soon as possible.
  • Fast Refund: Once approved, your refund will be issued to your original payment method within approximately 7 business days. Your bank or payment provider may take a little extra time to make the funds available.

Exchanges Made Easy

Need a different size, color, or item? We’re happy to help. Just contact us and our support team will guide you through a smooth exchange process.

Exchange availability depends on current stock. If any shipping costs apply, we’ll let you know clearly before you proceed.

Non-Returnable Items

For hygiene and safety reasons, some items may not be eligible for return unless they arrive faulty, damaged, or incorrect. Where this applies, it will be clearly stated on the product page.

Your Consumer Rights

This policy does not limit any rights you may have under applicable consumer laws. If your item is faulty, damaged, or not as described, please contact us and we’ll help resolve the issue.

Need Help?

Email: info@maro-lyn-melbourne.com

Customer Support:

We’re here for you and aim to respond within 24 hours on business days.